Privacy Policy
Effective Date:3-4-2026
Introduction
Tru Regenerative Healthcare (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, receive medical services, or communicate with us via phone, email, or text message (SMS/MMS).
By using our services or providing your information, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
A. Personal Information
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Name
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Date of birth
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Address
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Email address
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Phone number
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Insurance information
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Emergency contact information
B. Protected Health Information (PHI)
As a healthcare provider, we collect medical and health-related information necessary to provide treatment, including:
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Medical history
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Treatment records
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Diagnostic results
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Provider notes
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Billing and payment records
We handle Protected Health Information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
C. Communication Information
When you communicate with us (including by SMS/text message), we may collect:
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Phone numbers
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Message content
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Appointment confirmations
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Communication preferences
3. How We Use Your Information
We may use your information for the following purposes:
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To provide medical care and treatment
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To schedule and confirm appointments
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To communicate important healthcare information
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To send appointment reminders via SMS/text
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To respond to inquiries
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For billing and insurance processing
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To comply with legal and regulatory obligations
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To improve our services
4. Text Messaging (SMS) Communications
If you provide your mobile phone number, you consent to receive text messages from Tru Regenerative Healthcare related to:
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Appointment reminders
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Appointment confirmations
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Care coordination
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Treatment follow-ups
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Billing notifications
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General healthcare communications
Message Frequency
Message frequency may vary depending on your appointments and care needs.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out
You may opt out of receiving text messages at any time by replying:
STOP
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt back in.
Privacy of Text Messages
While we take reasonable steps to protect your information, SMS messaging is not always fully secure. We encourage you not to share highly sensitive medical information via text unless requested and appropriate safeguards are in place.
5. HIPAA Notice
As a healthcare provider, we are required by law to:
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Maintain the privacy and security of your Protected Health Information
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Provide you with notice of our legal duties and privacy practices
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Notify you if a breach occurs that may compromise your information
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Follow the duties and privacy practices described in this policy
You may request a copy of our full Notice of Privacy Practices at any time.
6. How We Share Information
We do not sell your personal or health information.
We may share your information:
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With healthcare providers involved in your treatment
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With insurance companies for payment purposes
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With service providers (e.g., electronic health record systems, secure messaging platforms) who are required to safeguard your information
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When required by law or court order
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To protect patient safety or prevent fraud
All third-party service providers handling Protected Health Information are required to enter into appropriate Business Associate Agreements (BAAs) as required by HIPAA.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, use, or disclosure.
However, no method of transmission over the Internet or mobile networks is 100% secure.
8. Your Rights
Under HIPAA and applicable laws, you may have the right to:
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Access and receive a copy of your medical records
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Request corrections to your health information
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Request restrictions on certain uses or disclosures
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Request confidential communications
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File a complaint if you believe your privacy rights have been violated
To exercise these rights, contact us using the information below.
9. Website Data (If Applicable)
If you visit our website, we may collect limited technical data such as IP address, browser type, and website usage information through cookies or analytics tools.
This information is used to improve website functionality and user experience.
10. Children’s Privacy
We do not knowingly collect personal information from children without appropriate parental or guardian consent in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date. Continued use of our services constitutes acceptance of any changes.
12. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Tru Regenerative Healthcare
1975 Martha Ave, Suite B
Idaho Falls, ID 83404
Phone: 208-932-4475
Email: admin@truregeneratiehealthcare.com